Supply Lead

About the Company

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.

Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About The Team

Careem Grocery is on a mission to reinvent the way people shop for groceries, pharmacy items, and retail products. As an exciting new vertical within Careem — a startup within a startup — we are in the early stages of building our product and facing a wide range of meaningful and fundamental challenges. Our goal is to achieve rapid growth and deliver a delightful experience for our customers across the region.

About The Role

We are looking for a highly organized and detail-oriented Supply Chain Coordinator to join our Grocery team. Based in Karachi, this role will support the Careem Grocery operations remotely across KSA and UAE. You will play a critical role in ensuring inventory availability, coordinating with suppliers and internal stakeholders, and driving efficient supply chain processes.

What You'll Do

• Build and maintain strong relationships with key suppliers to ensure timely product availability and delivery
• Collaborate with demand planning, commercial, and supply chain teams to maintain optimal inventory levels and assortment
• Conduct regular supplier performance reviews and identify opportunities for improvement
• Proactively resolve supplier issues and disputes
• Manage delivery schedules between distribution centers (DC), suppliers, and stores to enable seamless inventory transfer
• Coordinate timely returns of damaged, expired, or non-usable items from stores back to suppliers
• Maintain and update SKU master-data to ensure accurate product information across systems
• Investigate non-delivered items through root cause analysis (RCA) and implement actions to improve fill-rates and reduce out-of-stock situations
• Oversee promotional stock transfers across DCs, suppliers, and stores to ensure high availability during campaigns
  
  

What You'll Need

• Minimum 3+ years of experience in a supply chain or similar operational role; experience in tech, logistics, or startups is a plus
• Bachelor’s degree in Engineering, preferably with a focus on Supply Chain or Operations Management
• Strong analytical skills and advanced proficiency in Excel; SQL knowledge is a bonus
• High attention to detail and the ability to follow up rigorously on daily operations
• Grit and a hands-on mindset to tackle challenges head-on and drive execution
• Excellent communication skills, with the ability to work across supplier and DC operational teams
• Self-starter attitude with the ability to independently extract and analyze data to support decisions
  
  

Location: Karachi, with remote support responsibilities for Grocery operations in KSA and UAE

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.