Support Engineer

Grow with us

About this opportunity:

At Mobile Financial Services, we enable financial inclusion—truly using technology to drive positive change in society! Our systems are used by millions daily for peer-to-peer transfers, payments, disbursements, loans, and savings. We leverage cutting-edge technology to develop state-of-the-art software with premium quality.
The Ericsson Wallet Platform is a leading financial tech product that empowers mobile operators and banks to provide secure and seamless mobile financial services. Our customers demand high security, reliability, and seamless integration, and we work to exceed their expectations. We are proud to support millions of users across Africa, the Middle East, and Latin America, helping to drive financial freedom globally.
Visit this link for more information about the Ericsson Wallet Platform: https://www.ericsson.com/en/portfolio/digital-services/digital-bss/wallet-platform

What you will do:

• 
  Work in all phases of the life cycle including install, upgrade, integration, and maintenance.
• Continuously drive for efficiency, improvements automation and excellence in service delivery.
• Troubleshoot end-to-end and resolve technical issues reported by customer.
• Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
• Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model.
• Act vigilantly to customer request as per agreed SLA / WLA.
• Seek customer approval for problem solutions that depends on customer acceptance or action and negotiate penalties exception in case of customer non acceptance.
• Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necessary. Coordinate ECW Integration and configuration changes activities within approved change window.
• Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer.

You will bring:

• 
  Degree in Software Engineering or similar and at least 2 years of experience in operations
• Solid Linux/Unix handling knowledge
• Scripting (e.g. Python, Ansible)
• At least 2+ Years of Experience in container technologies e.g. Docker/Kubernetes
• Kubernetes Certifications as CKA and CKAD is a merit.
• Meritorious is Oracle database experience.
• Knowledge of Prometheus, OpenSearch and Grafana is a plus
• Meritorious is to have demonstrated ability from M-Commerce, online banking, or the IT area of the financial sector.
• ITIL processes knowledge is a merit.
• Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
• Embrace working in a rapidly developing area, understand that innovating, adapting, and responding to change is key to becoming successful.
• Fluent in spoken and written English

Join our Team

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected]

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Pakistan (PK) || Islamabad

Job details: Technical Authority Expert