System & Network Engineer (L1 Support Engineer)

Great Computer Solutions - Global


Date: 2 weeks ago
City: Lahore
Contract type: Full time
About Us:

  • Founded in 1996, GCS Information Technology Services, Inc. is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support, and services.
  • Our mission is to make technology work for our clients, whether implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits at regular intervals, ensuring disaster recovery plans are in place and/or resolving server problems. GCS helps companies realize the full value of information technology from anywhere at any time.


Job Location: Lahore & Multan

Job Mode: Onsite

Shift: 8 AM – 5 PM US-Central Time

Job Description

  • GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for a self-driven System and Network Engineer to join our team.
  • Provide remote support to users, who can be staff and clients in the USA, and troubleshoot any problems that arise.
  • The selected candidates will work in full coordination with technical staff such as Sr. System Administrator, Chief System Architects, and other team members.
  • If you are passionate about learning and acquiring new skills in this field, do not miss this opportunity.


Responsibilities:

  • Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS, etc.
  • Remotely Configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.
  • Responding in a timely manner to service issues and requests
  • Remotely diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.
  • Provide remote administration and end-user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
  • Perform remote administration and maintenance of network devices like switches, firewalls, access points, etc.
  • Perform installation and maintenance of Threat management systems like Antivirus, Content management, and UTM devices.
  • Monitor Data backup and recovery operations remotely.
  • Maintain accurate documentation for all procedures, solutions, and user guides.
  • Contribute to the creation and maintenance of an internal knowledge base.


Requirements:

  • Education:
    • A Bachelor's or Masters's degree in IT, CS, or a related field is preferred.
  • Experience:
    • 2-5 years of experience in the relevant domain.
  • Technical Skills:
    • Hands-on experience with computer systems, mobile devices, and other tech products.
    • Familiarity with remote desktop applications and help desk software.
    • Hands-on experience with Windows/Mac OS environments.
    • Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
    • Experience in Windows Server 2012/2016/2019, AZURE, and AWS
    • Experience in Managing and administrating firewalls
  • Soft Skills:
    • Strong problem-solving skills and attention to detail.
    • Excellent communication skills, both verbal and written.
    • Ability to work independently and as part of a team.
    • Patience and a customer-oriented approach.
  • Certifications / Training:
    • M365 certification is a plus.
    • MS Windows Server Training is a must.
    • MS Exchange Server Training is a must.
    • CompTIA A+ or ITIL Foundation certification is a plus.


Working Conditions:

  • Ability to work in shifts, including nights and weekends if required.
  • Ability to work under pressure and manage multiple tasks simultaneously.

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