System Support Engineer L-1 (Onsite, Lahore, PKR Salary)

HR POD - Hiring Talent Globally


Date: 15 hours ago
City: Lahore
Contract type: Full time
Requirements:

  • 1-2 years of relevant experience.
  • Good knowledge of Linux, Networking, and Network Security.
  • Good communication skills (written and verbal).
  • Customer Oriented
  • Attention to detail and ability to handle pressure.
  • Good Team player and strong problem-solving skills.
  • Available to work flexible shifts, including morning, afternoon, evening, and night.


Responsibilities:

  • Address and resolve technical issues reported by clients, ensuring efficient troubleshooting to achieve maximum First Contact Resolutions (FCRs).
  • Document details of reported issues, resolutions, and actions taken in the ticketing system.
  • Contribute to and update documentation and knowledge bases to aid in future issue resolution.
  • Address and escalate alerts as necessary according to predefined procedures.
  • Listen attentively to customer problems and efficiently resolve queries related to service requests and/or complaints.
  • Ensure that escalated issues are being addressed and followed up as needed.
  • Maintain a professional demeanor and strive to deliver a positive customer experience.

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