Technical Operations Manager

TechSea is hiring a Technical Operations Manager who will play a pivotal role in overseeing various aspects of our managed career services operations, ensuring seamless processes, supporting and managing technical integrations, and sustaining our job board and talent community partnerships. You are a good fit for this position if you are a highly technical, data-driven professional, have a proven track record managing multiple accounts, are prepared to improve data and reporting processes, and have experience collaborating with Product, Engineering, Marketing, and Customer Support teams.

Your passion for driving operational excellence, technical acumen, and interest in working in a fast-paced startup are what make you stand out from other candidates. While you appreciate direction from management, you also enjoy having the chance to develop a plan and approach to getting the work done. Overall, we will trust you to help us remain compliant, efficient, and profitable during the course of business.

Apply If:

• You are a technical expert with high, demonstrated proficiency in backend development and technical operations management. Your ability to facilitate technical API integrations is crucial for meeting this position’s goals and requirements.
• You are proactive in initiating and suggesting the development of Standard Operating Procedures (SOPs), policies, and resources. Your contribution to the development of structured processes enhances overall operational efficiency.
• Wearing multiple hats comes naturally to you, and you excel in cross-functional settings.
• You are not overwhelmed when you are responsible for a variety of ongoing projects and tasks. You feel energized by a variety of tasks and projects and do not require oversight.

Key Responsibilities:

Data and Reporting

• Own data and reporting, including overhauling manual processes to increase efficiency, collecting customer order & CSAT data, distributing weekly reports, and conducting pay reporting and monthly revenue share reporting.
• Utilize data to make strategic decisions and recommendations for process and technology improvements.

Partnership Project Management

• Project manage pre- and post-launch activities for new managed career services partnerships, including facilitating external and internal meetings, overseeing technical integrations, owning partner communications, and tracking information internal/external progress.
• Create integration plans for managed career services partnerships using API and webhook proficiency
• Collaborate with HR, Sales, and Marketing leadership to optimize resource utilization and pricing for various partnerships.
• Communicate technical information to non-technical audiences effectively.

Tools, Systems, and Process Implementation/Improvement

• Oversee the implementation of tools, systems, and processes to enhance operational efficiency, including recognizing opportunities for growth, obtaining approval, and taking action, and contributing to or facilitating seamless integration of new tools and systems.
• Initiate, suggest, and monitor the development of Standard Operating Procedures (SOPs), policies, and resources

Cross-Functional Collaboration

• Wear multiple hats and work cross-functionally to support Customer Service (CS), Sales, and Marketing departments and fulfill Operations goals.
• Liaise with Engineering to improve internal systems and processes.

Qualifications

• Excellent English language and presentation skills, allowing you to seamlessly lead virtual meetings over Zoom and send professional emails
• 7+ years of experience in operations, project management, people management, and backend development; experience in HR tech space is a plus
• Technical proficiency, including in-depth understanding of APIs, Scrum, JSONs, widgets, and webhooks is required
• Bachelor's degree in Business, Operations Management, or a related field; equivalent work experience is acceptable; background or degree in Computer Science is plus.
• Experience using Excel, Google Sheets, Click-up, Slack, and Jira
• Effective verbal and written communication skills, including the ability to convey technical information to non-technical audiences and a knack for writing emails and verbally communicating in a way that makes sense for your audience.

What We Offer:

• Competitive Salary: We value your expertise and ensure you are rewarded fairly.
• Health Coverage: Your health and well-being are a priority for us.
• Fuel Allowance: We provide support for your commute.
• Company-Provided Equipment: Receive all the necessary tools (laptop, internet, screens, etc.) to work efficiently.
• Collaborative Team Environment: Join a supportive and dynamic group of professionals.
• Career Growth: Opportunities for professional development and advancement.
• Generous Paid Time Off: Enjoy a healthy work-life balance with ample vacation time.
• Paid Maternity and Paternity Leave: We support your family’s important milestones.
• Cultural Exposure: Work with a diverse, multicultural team.
• US-Based Projects: Gain valuable experience working with US-based clients and companies.

About Us:

TechSea is a rapidly growing US-based IT and career services company with operations in Pakistan and the United States. We are dedicated to pushing the boundaries of technology and delivering exceptional solutions to our customers, and we want you to join us in doing that as we continue to grow. This is a full-time employee position. The position is in-office in Valencia Town, Lahore with working hours from 1:00 pm to 10:00 pm (Mon – Fri).