Technical Support Associate

Middlehost


Date: 3 weeks ago
City: Multan
Contract type: Full time

Middlehost is looking for Tech Support Associates to join our growing Support team in Multan. Whether you're a fresh graduate or have technical support experience, this is your opportunity to build a career in web hosting.

As a Tech Support Associate, you'll be the first point of contact for our customers, assisting them through support tickets and live chat to ensure a smooth hosting experience. We provide training to help you grow your technical skills and excel in your role.

Key Responsibilities:
  • Deliver exceptional customer support via tickets and live chat.
  • Troubleshoot and resolve common web hosting issues, including:
  • Linux, Apache, MySQL/MariaDB, and PHP-related concerns.
  • DNS, FTP, and email configuration issues.
  • cPanel troubleshooting and optimization.
  • WordPress support, including plugin and theme installation.
  • Escalate complex issues while collaborating with senior engineers to ensure timely resolutions.
  • Maintain productivity and meet response time goals.
What You Bring:
  • Fresh graduates are welcome to apply! Prior experience in technical support is a plus.
  • Strong written and verbal communication skills in English to engage effectively via chat and tickets.
  • Basic understanding of:
  • Linux, Apache, PHP, MySQL/MariaDB
  • WordPress (plugin and theme management)
  • DNS, FTP, Email, CDN, and HTML basics
  • Experience with WP-CLI, JavaScript, or cPanel is a plus, but not required—we'll train you!
Who You Are:
  • Eager learner – You’re excited to develop your skills and grow in the hosting industry.
  • Customer-focused – You genuinely enjoy helping people solve technical problems.
  • Problem-solver – You can troubleshoot and think critically under pressure.
  • Organized & proactive – You manage multiple tasks effectively in a fast-paced environment.
  • Team player – You collaborate well with others and contribute to a positive work culture.
Work Location:

This is an on-site position at our Multan, Pakistan office. Applicants must be available to work in-office during assigned shifts.

Looking for a career in web hosting support?

Apply now and join Middlehost’s growing team—no experience required, just a passion for technology and customer support!

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