Technical Support Engineer
Soliton Technologies
Date: 1 week ago
City: Lahore
Contract type: Full time
Job Description
Soliton is seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.
Responsibilities
Role Code: #ST25Q1TE
Soliton is seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.
Responsibilities
- Troubleshoot problems reported by customers and help solve technical issues.
- Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
- Develop customer-facing documentation for our solutions on an as-needed basis.
- Communicate customer needs and wishes to our product team.
- Log and track customer issues, and communicate status back to the customer.
- Address issues resulting from application monitoring to ensure system availability.
- Excellent understanding of the technical fundamentals of the web-based applications.
- Minimum 3 years Hands-on experience in relational databases (SQL Server, Oracle) a huge plus.
- Knowledge in HL7 (V3 preferred), XML, and web services.
- Experience working with enterprise systems such as Jboss and WebLogic.
- Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus.
- Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus.
- Excellent written and verbal communication skills. Strong customer service skills.
- Bachelor’s degree in Computer Science, technical field, or equivalent experience.
Role Code: #ST25Q1TE
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