Technical Support Representative, Trilogy (Remote) - $30,000/year USD

Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?

Are you tired of the mundane routine of traditional customer support? At Trilogy, we break the mold with our cutting-edge AI-driven approach. With over 100 enterprise software products under our belt, we redefine customer support by letting AI handle the routine, leaving only the toughest challenges for you. If you thrive on solving complex problems and have a knack for creative solutions, this role is your chance to shine.

Say goodbye to hand-holding. Here, you’ll need to be proactive and quick on your feet. If you’re someone who thrives on independence and quick learning, this role will push you to new heights. Expect to gain unrivaled technical expertise while playing a vital role in upholding Trilogy’s reputation for excellence. Ready to push your boundaries? We want to hear from you.

What You Will Be Doing

• Engage in AI-Enhanced Customer Solutions: Dive into intricate tickets escalated by our AI, leverage your human insight where AI lacks, and refine the AI system to bridge those gaps.
  
  

What You Won’t Be Doing

• Taking an extended period to acclimate; you’re expected to familiarize yourself with several products within the initial month, despite the challenging pace.
• Relying on managerial support; self-sufficiency is key, and those unable to solve their own blocks may find this role challenging.
  
  

Technical Support Representative Key Responsibilities

• Blend technical human insight with AI capabilities to provide outstanding customer support, particularly focusing on complex challenges beyond AI's current reach.
  
  

Basic Requirements

• Minimum of 2 years in a technical customer support or engineering position.
• Expert-level proficiency in generative AI, with experience in deploying multiple AI tools, automating workflows, and crafting custom GPTs; mere experience with LLMs for basic tasks won't suffice.
  
  

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $15 USD/hour, which equates to $30,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-3073-PK-Northern-TechnicalSuppo3.003