Telephony Developer

We are seeking a skilled Telephony Developer to join our team and contribute to the development and maintenance of our telephony infrastructure. The ideal candidate will have a strong understanding of telephony systems, scripting languages, and cloud technologies. They will be responsible for designing, implementing, and supporting telephony solutions that meet our business needs.

Responsibilities

• Telephony System Expertise:
• Proficient in setting up and configuring telephony platforms such as Asterisk, FreeSWITCH, or other industry-standard solutions.
• Deep understanding of telephony protocols (SIP, IAX2, etc.) and their applications.
• Ability to write AGIs (Asterisk Gateway Interface) and APIs to integrate with other systems.
• Advanced Telephony Concepts:
• Experience with Automatic Call Distribution (ACD) systems and IVR (Interactive Voice Response) implementations.
• Knowledge of call routing strategies, queue management, and reporting.
• Webphone Integration:
• Ability to integrate webphones into telephony systems using technologies like WebRTC.
• Experience with developing and customizing web phone applications.
• Scalability and Deployment:
• Experience in designing and implementing scalable telephony solutions to handle increasing call volumes.
• Knowledge of deployment strategies and best practices for telephony systems.
• Containerization and Orchestration:
• Familiarity with containerization technologies (Docker, Kubernetes) and orchestration tools (Ansible, Terraform).
• Ability to deploy and manage telephony systems using containerized environments.
• Infrastructure as Code:
• Experience with Infrastructure as Code (IaC) principles and tools (Terraform, CloudFormation) to automate infrastructure provisioning and management.
• Scripting and Development:
• Proficiency in scripting languages (Python, Bash) for automation and development tasks.
• Ability to write clean, efficient, and maintainable code.
• Monitoring and Observability:
• Experience with monitoring and observability tools for telephony systems (Nagios, Zabbix, Prometheus).
• Ability to set up and configure monitoring systems to track key performance indicators (KPIs).
• Troubleshooting and Support:
• Diagnose and resolve telephony system issues promptly.
• Provide technical support to users and other team members.
• Continuous Learning:
• Stay up-to-date with the latest trends and technologies in the telephony industry.
• Actively seek out opportunities for professional development.
• Cisco VOICE Gateways:
• Deep knowledge of Cisco voice gateway knowledge integration.
• Provide technical support .
  

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum 2 years of experience in telephony development.
• Strong understanding of telephony protocols, systems, and architectures.
• Experience with at least one telephony platform (Asterisk, FreeSWITCH, etc.).
• Proficiency in scripting languages (Python, Ruby, Bash).
• Knowledge of containerization and orchestration tools.
• Experience with Infrastructure as Code (IaC) principles and tools.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Additional Skills (Preferred)
• Experience with cloud platforms (AWS, GCP, Azure).
• Knowledge of VoIP security best practices.
• Experience with real-time communication technologies (WebRTC).
• Deep understanding of ACD and IVR systems.
• Experience with webphone development and integration.
• Knowledge of monitoring and observability tools for telephony systems.