IT Support Specialist.

Cedar Financial


Date: 3 weeks ago
City: Lahore
Contract type: Full time

Who We Are

At Remote Scouts, we specialize in connecting businesses with top-tier talent. Whether you're a startup looking for your first hire or a global enterprise expanding your team, we’ve got you covered. Our goal? To make staffing simple, seamless, and stress-free.


Position Overview:

We are looking for a client-focused IT Support Specialist to ensure the reliable performance of IT systems with a core emphasis on Microsoft Azure cloud services. This hands-on role includes

providing top-tier end-user support, managing cloud infrastructure, proactively resolving issues, and delivering seamless service to internal and external stakeholders. You’ll act as the front-line

technical contact, ensuring prompt communication and resolution of any disruptions impacting client operations.


Key Responsibilities:


End-User Support

  • Provide responsive technical support for hardware, software, and network-related issues.
  • Deliver timely assistance to end-users and internal teams, ensuring minimal downtime.
  • Assist with user onboarding/offboarding, account setup, and hardware configuration.
  • Support and troubleshoot Microsoft 365 applications.


Azure Management

  • Manage and optimize Azure services, including Virtual Machines, Active Directory,
  • Storage, and Networking.
  • Maintain scalable, secure, and high-performing cloud infrastructure.
  • Monitor Azure resource performance, cost, and compliance with best practices.
  • Apply regular updates, manage subscriptions, and organize resource groups.


Real-Time Issue Communication & Resolution

  • For any technical issue, immediately inform the client, providing a clear diagnosis of the issue.
  • Coordinate directly with the client’s tech team when required, ensuring transparent collaboration.
  • Take ownership in finding immediate resolutions to restore operations promptly and efficiently.


Monitoring and Security (15%)

  • Implement alerts and monitoring tools to proactively detect and resolve infrastructure issues.
  • Enforce security policies across Azure and endpoint devices.
  • Support MFA, conditional access, and endpoint protection standards.
  • Collaborate with security teams to identify and address vulnerabilities.


Technical Documentation (10%)

  • Create and maintain up-to-date documentation for system processes, configurations, and
  • resolutions.
  • Develop user-friendly guides and contribute to an internal knowledge base.
  • Log all incidents and changes in the help desk ticketing system accurately


Process Improvement & Automation (10%)

  • Identify opportunities to automate routine support tasks and reporting processes
  • Implement process improvements and best practices to enhance IT support efficiency


Required Qualifications


  • Strong troubleshooting and desktop support experience
  • Hands-on experience with Microsoft Azure services
  • Knowledge of Azure AD, virtual machines, networking, and storage
  • Experience with Microsoft 365 support
  • Understanding of basic networking and cybersecurity principles
  • Familiarity with help desk systems and ticketing tools
  • Documentation and technical writing skills


Certifications

  • CompTIA A+, Network+, or equivalent (Preferred)
  • Microsoft Certified: Azure Fundamentals or Azure Administrator Associate preferred (Preferred)
  • Experience

    • 2+ years in IT support or help desk role
    • 1+ years working with Azure cloud infrastructure
    • Experience supporting Microsoft 365 environment


    Technical Environment

    • Microsoft Azure & Azure Active Directory
    • Microsoft 365 Suite (Exchange, Teams, SharePoint, etc.)
    • Windows 10/11 OS
    • Endpoint Protection & Monitoring Tools
    • PowerShell (basic scripting)
    • Help Desk Ticketing Systems (e.g., Freshdesk, Zendesk)
    • Network Monitoring Tools


    Location: Kashf Foundation Building, Johar Town Lahore

    Work Setting: Onsite

    Timings: 5:30 PM to 2:30 AM (Pakistan Time) | U.S. Business Hours

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