IT Support Specialist.
Cedar Financial

Who We Are
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Position Overview:
We are looking for a client-focused IT Support Specialist to ensure the reliable performance of IT systems with a core emphasis on Microsoft Azure cloud services. This hands-on role includes
providing top-tier end-user support, managing cloud infrastructure, proactively resolving issues, and delivering seamless service to internal and external stakeholders. You’ll act as the front-line
technical contact, ensuring prompt communication and resolution of any disruptions impacting client operations.
Key Responsibilities:
End-User Support
- Provide responsive technical support for hardware, software, and network-related issues.
- Deliver timely assistance to end-users and internal teams, ensuring minimal downtime.
- Assist with user onboarding/offboarding, account setup, and hardware configuration.
- Support and troubleshoot Microsoft 365 applications.
Azure Management
- Manage and optimize Azure services, including Virtual Machines, Active Directory,
- Storage, and Networking.
- Maintain scalable, secure, and high-performing cloud infrastructure.
- Monitor Azure resource performance, cost, and compliance with best practices.
- Apply regular updates, manage subscriptions, and organize resource groups.
Real-Time Issue Communication & Resolution
- For any technical issue, immediately inform the client, providing a clear diagnosis of the issue.
- Coordinate directly with the client’s tech team when required, ensuring transparent collaboration.
- Take ownership in finding immediate resolutions to restore operations promptly and efficiently.
Monitoring and Security (15%)
- Implement alerts and monitoring tools to proactively detect and resolve infrastructure issues.
- Enforce security policies across Azure and endpoint devices.
- Support MFA, conditional access, and endpoint protection standards.
- Collaborate with security teams to identify and address vulnerabilities.
Technical Documentation (10%)
- Create and maintain up-to-date documentation for system processes, configurations, and
- resolutions.
- Develop user-friendly guides and contribute to an internal knowledge base.
- Log all incidents and changes in the help desk ticketing system accurately
Process Improvement & Automation (10%)
- Identify opportunities to automate routine support tasks and reporting processes
- Implement process improvements and best practices to enhance IT support efficiency
Required Qualifications
- Strong troubleshooting and desktop support experience
- Hands-on experience with Microsoft Azure services
- Knowledge of Azure AD, virtual machines, networking, and storage
- Experience with Microsoft 365 support
- Understanding of basic networking and cybersecurity principles
- Familiarity with help desk systems and ticketing tools
- Documentation and technical writing skills
Certifications
- CompTIA A+, Network+, or equivalent (Preferred)
- Microsoft Certified: Azure Fundamentals or Azure Administrator Associate preferred (Preferred)
Experience
- 2+ years in IT support or help desk role
- 1+ years working with Azure cloud infrastructure
- Experience supporting Microsoft 365 environment
Technical Environment
- Microsoft Azure & Azure Active Directory
- Microsoft 365 Suite (Exchange, Teams, SharePoint, etc.)
- Windows 10/11 OS
- Endpoint Protection & Monitoring Tools
- PowerShell (basic scripting)
- Help Desk Ticketing Systems (e.g., Freshdesk, Zendesk)
- Network Monitoring Tools
Location: Kashf Foundation Building, Johar Town Lahore
Work Setting: Onsite
Timings: 5:30 PM to 2:30 AM (Pakistan Time) | U.S. Business Hours
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