Territory Sales Manager Key eCommerce

The TSM eCom will be responsible for managing and optimizing Friesland Campina Engro Pakistan’s online presence and e-sales focused on consumer markets. This role requires strategic planning, relationship management with key eCommerce platforms, and a keen understanding of digital marketing and consumer behavior.

What We Ask

Qualification:

• Bachelor's degree preferably in Business Administration
  
  
  

Experience:

• 2-4 years of experience in e-Commerce with some Reputed FMCG or eTailer
  
  
  

Skills:

• eCommerce & Digital Skills
• Understanding of eCommerce platforms (e.g., Delivery Hero, Deal Cart, Daraz)
• Digital marketing knowledge (SEO, SEM, social media, email marketing)
• Market research & trend analysis in eCommerce
• Online customer experience (UI/UX) best practices
• Sales & Account Management
• Sales performance monitoring and optimization
• Account management with key online retailers and platforms
• Promotions & campaign planning to drive traffic and sales
• Customer insights & feedback analysis
• Operations & Supply Chain
• Distribution & inventory management for eCommerce
• Order processing & coordination with supply chain teams
• Claim processing & trade settlements (Trade Octane)
• Data Analysis & Reporting
• Sales data analysis to identify trends and drive strategy
• Performance tracking & reporting (sales, traffic, conversion rates)
• Benchmarking against competitors
• Relationship & Stakeholder Management
• Cross-functional collaboration with marketing, supply chain, and logistics teams
• Strong negotiation & communication skills for dealing with eTailers and distributors
  
  
  

What We Offer

At FrieslandCampina, you'll immerse yourself in a unique, globally connected culture, where collaboration with colleagues across all our businesses is part of daily life. Alongside a competitive salary and comprehensive benefits package, we’re dedicated to your ongoing development, offering abundant opportunities for hands-on learning. Our informal, friendly environment fosters teamwork with passionate professionals who share your drive for excellence. At FrieslandCampina, we empower you with the autonomy and confidence to make a meaningful impact — helping to nourish the world while advancing your career.

Vacancy Description

• Distribution Management: Manage end to end operations & business of our e-Commerce distribution.
• Account Management: Develop and maintain strong relationships with key eCommerce platforms such as Delivery Hero, Deal Cart, Daraz and other relevant B2C channels.
• Sales Performance: Monitor and drive sales performance, ensuring targets are met or exceeded. Analyze sales data and trends to make informed decisions.
• Promotions and Campaigns: Plan, execute, and optimize promotional campaigns to drive traffic and sales. Collaborate with the marketing team to ensure alignment with overall brand strategy.
• Inventory Management: Coordinate with the supply chain and logistics teams to ensure optimal stock levels are maintained for online channels.
• Customer Insights: Gather and analyze customer feedback and data to inform strategy and improve the customer experience
• Digital Marketing: Collaborate with digital marketing teams to enhance online visibility and engagement through SEO, SEM, social media, and email marketing.
• Reporting: Provide regular reports on eCommerce performance, including sales, traffic, conversion rates, and customer feedback.
• Market Research: Stay updated with the latest eCommerce trends, tools, and technologies. Benchmark against competitors and implement best practices.
• Claim Processing: Manage, upload and execute all discounts & claims through Trade Octane ensuring monthly rebate settlement for all e-Tailers & Distributors
• Order Processing: Verify punching all orders with SOO/Regions in line with the PO's given from the e-Tailers.
• Customer Experience: Enhance the online customer experience by implementing best practices in user interface (UI) and user experience (UX) design. Ensure a seamless and satisfying customer journey.
• Fulfilment of the requirement related to environmental safety, food safety and occupational health and safety is the primary responsibility of the position, in line of the ISO 9001, ISO 14000, OHSAS 18000, ISO 22000, DuPont and the International Food Standards applicable at FCEPL.
  
  
  

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Team Details

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them, it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.