US Insurance Benefits Analyst
Enzo
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote

Role Overview
We are seeking a detail-oriented, solutions-driven team player to support benefit administration for our clients. This role includes setting up groups in online enrollment systems, assisting brokers and clients, performing data entry tasks, and supporting a wide range of small employers.
Key Responsibilities
- Assist the Account Manager with daily tasks, including coordinating renewals, performing data entry, and collaborating with the Team Lead.
- Review and manage the book of business to ensure tasks are completed accurately and efficiently.
- Process client renewals by extracting data from carrier websites, updating agency CIS sheets, and importing necessary documentation into the client tracking system.
- Build and maintain strong broker relationships by delivering exceptional service and support.
- Collaborate with the team to improve processes and systems.
- Handle sensitive client information with the highest standards of ethics, confidentiality, and integrity.
- Support additional tasks as needed.
Ideal Candidate Profile
- Experience with Ease, Employee Navigator, or other benefit administration platforms.
- Background in health insurance or experience working with insurance carriers (e.g., United Healthcare, Regence, Blue Cross, SelectHealth, Humana).
- Strong written and verbal communication skills in English.
- Solid understanding of insurance policies, terminology, and procedures.
- Excellent customer service skills—patient, empathetic, and solutions-focused.
- Highly organized and detail-oriented, with the ability to manage multiple clients and deadlines.
- Strong time management and prioritization skills.
- Adaptable and open to learning new systems and regulations.
- Proficient in relevant software tools, including CRM systems (Epic), e-signature tools (Indio), document management (Excel), and digital communication platforms.
- Culturally sensitive and able to work with clients from diverse backgrounds.
- Must have a home office setup with a computer, Wi-Fi, and dual monitors.
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