Client Success Specialist
Software Finder Careers
Date: 4 hours ago
City: Lahore
Contract type: Full time
About The Role
Software Finder is hiring a Client Success Specialist to manage client relationships across active campaigns. This role focuses on clear expectation setting, campaign oversight, and timely issue resolution to ensure strong client satisfaction and retention.
Key Responsibilities
With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.
Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.
Software Finder is hiring a Client Success Specialist to manage client relationships across active campaigns. This role focuses on clear expectation setting, campaign oversight, and timely issue resolution to ensure strong client satisfaction and retention.
Key Responsibilities
- Serve as the primary point of contact for assigned clients across live campaigns.
- Set and reinforce expectations around lead quality, delivery criteria, and billing models such as PPL, VP, and content led initiatives.
- Monitor campaign performance, lead acceptance, utilization, and budget pacing.
- Proactively identify risks related to dissatisfaction, refunds, or under utilization.
- Handle client queries and escalations in a professional and timely manner.
- Coordinate with internal teams to resolve issues and improve delivery.
- Support budget optimization discussions, including short term extensions.
- Maintain accurate documentation of client interactions and decisions.
- Ensure adherence to internal SOPs and governance frameworks.
- 3 to 4 years of experience in a client facing role, preferably within SaaS, digital marketing, lead generation, or B2B services.
- Strong understanding of campaign-based delivery models, lead quality concepts, and performance tracking.
- Clear and confident verbal and written communication skills.
- Strong problem-solving mindset with the ability to manage multiple clients and priorities simultaneously.
- Comfortable working with CRMs, reporting tools, and internal documentation systems.
- Highly organized, detail oriented, and accountable in follow through.
With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.
Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
MENA Tax Delivery - Indirect Tax (IDT), Consultant/Senior Consultant
EY,
Lahore
4 hours ago
The opportunityWe are looking for an experienced tax professional to join our Indirect Tax team where you will advise clients on VAT treatment of new and complex transactions and help resolve classification or other disputes and issues with the authorities.Your Key ResponsibilitiesYou are expected to work effectively as a member of a regional network of professional advisors, sharing responsibility, providing...
Technical Business Analyst - shopdev
Taraki,
Lahore
1 day ago
Our client shopdev is hiring a Technical Business Analyst in Lahore.Key ResponsibilitiesGather, analyze, and document business and system requirements. Conduct stakeholder interviews, workshops, and requirement-gathering sessions. Create Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and process flows. Work closely with Product Managers, Engineering Teams, QA, and Clients to ensure requirements are clearly understood. Translate business requirements into...
Accounts Officer - Hightech Solutions
Taraki,
Lahore
2 days ago
Our client Hightech Solutions is hiring a Accounts Officer in Lahore.Job Responsibilities:- Maintain accurate financial records and ensure compliance with accounting standards and regulations.- Prepare and reconcile monthly financial statements, including balance sheets, profit and loss statements, and cash flow statements.- Manage accounts payable and accounts receivable processes, ensuring timely payment and collection of invoices.- Handle payroll processing and ensure...