Customer Service Specialist - TJ / 1857103

Our client Jubilee Agency is looking for a Customer Service Specialist in Karachi

Jubilee Agency is looking for a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for delivering exceptional service to clients by responding to inquiries, assisting with policy services, and ensuring a positive overall customer experience. This role requires strong communication and problem-solving skills while maintaining professionalism in all client interactions. The position supports maintaining accurate client records and coordinating with internal teams to resolve customer concerns efficiently. As a Customer Service Representative, you must be able to multitask in a dynamic, fast-paced environment and assist clients through multiple communication channels including phone and email. Opportunities for professional growth and performance-based incentives make this an attractive position for candidates passionate about customer satisfaction and relationship building.

Responsibilities

• Key Responsibilities
• Respond to customer inquiries via phone, email, and other communication channels.
• Assist clients with policy changes, endorsements, certificates, and general service requests.
• Maintain accurate records and update customer information in the agency management system.
• Follow up on outstanding requests and ensure timely resolution of customer concerns.
• Coordinate with carriers and internal departments to address client needs.
• Provide professional and courteous support while maintaining a high level of customer satisfaction.
• Perform other administrative and customer service duties as assigned.