Customer Services Representative - Flowtel Networks

Our client Flowtel Networks is hiring a Customer Services Representative in Lahore.

Responsibilities:

- Respond promptly to customer inquiries via phone, email, or in person.
- Handle and resolve customer complaints efficiently.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Process orders, forms, applications, and requests.
- Follow up to ensure resolution of customer issues.
- Keep records of customer interactions, process customer accounts, and file documents.
- Collaborate with team members and departments to improve customer experience.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to work in-person full-time during business hours.

Qualifications:

- High school diploma or equivalent; a college degree is a plus.
- 1-2 years of experience in a customer service role.
- Proficient in English; additional languages will be an advantage.
- Comfortable using computers and familiar with using office software.

Benefits:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Friendly and supportive work environment.