Customer Support & Dispatch Specialist
SoftSquare
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Job Description
We are seeking a Customer Support & Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.
Qualification: Diploma or Bachelor’s Degree
Experience: 1-2 years
Responsibilities
We are seeking a Customer Support & Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.
Qualification: Diploma or Bachelor’s Degree
Experience: 1-2 years
Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
- Provide timely and accurate information regarding products, services, and policies.
- Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary.
- Document customer interactions in the CRM system and track follow-up actions.
- Identify and suggest improvements to processes to enhance the customer experience.
- Collaborate with other team members and departments to ensure a smooth customer experience.
- Stay updated on product and service updates to provide accurate support.
- Diploma or Associate’s or Bachelor Degree
- 1-2 years of customer service experience
- Proficiency in CRM systems
- Strong communication skills (verbal and written)
- Ability to resolve customer issues
- Excellent problem-solving and multitasking abilities
- Familiarity with customer support software and ticketing systems
- Positive customer-focused attitude
- Ability to work independently and as part of a team
- Maintain professionalism in high-pressure situations
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