Customer Support Specialist - International
ibex. Pakistan
Date: 2 weeks ago
City: Lahore
Contract type: Full time
Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
Qualifications
Qualifications
- O Levels/Matriculation or above
- Excellent Written and Verbal English communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
- Providing alternatives to products/items, which are not available on the ecommerce website
- Follow standard processes and procedures when it comes to providing the resolution
- Staying up to date with latest updates on system information, process changes and future updates
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