Deputy Test Centre Administrator

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to Pakistan IELTS Manager in accordance with IELTS regulations and IDP policies.

Strict adherence to test security and administration requirements is an essential part of the job.

Key accountabilities

• Customer Service
• Business Acumen
• Quality
• Operations Management
• Client Management
• Project Service Enhancement
• Test Day Tasks
  
  

Required Experience

• Educated to bachelor’s degree level or equivalent.
• Relevant work experience relating to administration and business support activities
• Fluent in English language
• Strong administrative skills
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.).
• Customer focussed, with a passion for providing outstanding service.
• Ability to proactively identify, analyse and solve problems effectively.
• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.
• Excellent planning and organising skills with the ability to manage multiple competing priorities.
• Sound IT skills – Microsoft Office suite, CRM systems