GM Operations - Engineering/Infrastructure/Trading

Reports To: Chief Executive Officer (CEO)
Industry: Import, Distribution & Project Sales – HVAC, Fire Fighting, Plumbing, Solar & Renewable Energy Products, and Related Engineering Products


Position Summary
The GM Operations / COO leads overall operational execution and performance across the business, ensuring effective coordination of Finance, HR, Sales, Procurement, Logistics, IT, Warehouse and Branch Operations — while driving growth, profitability, efficiency and customer satisfaction.
Reporting Relationships

Scope of Responsibility

• Overall business operations and departmental coordination
• Financial planning, budgeting and working capital management
• Sales growth, customer relationships and market development
• Import, procurement and supply chain management
• Logistics, warehouse and inventory control
• IT systems, ERP, MIS and process improvement
• Branch operations and service standards
  
  
  
  

Key Responsibilities
Strategic: Develop and execute business strategy, drive revenue/profitability growth, review performance and lead improvement initiatives.
Operational: Ensure smooth cross-departmental functioning, improve productivity and controls, ensure timely delivery on customer/business commitments.
Management: Lead department heads, monitor targets, build an accountable, performance-driven culture.
Functional Responsibilities

• Finance & Accounts: Budgeting, profitability, cash flow, cost control, audit and statutory compliance
• HR & Administration: Manpower planning, recruitment, training, HR policy and performance management
• Sales & Marketing: Sales strategy, dealer network, project sales, customer satisfaction
• Import & Procurement: Supplier management, import scheduling, landed cost, regulatory compliance
• Logistics & Distribution: Timely, cost-effective delivery; cross-functional coordination
• IT: ERP/MIS utilization, automation, digital transformation, data security
• Warehouse & Inventory: Stock accuracy, storage efficiency, control of slow-moving/obsolete stock
• Branch Operations: Performance, expenses, service standards, policy compliance
  
  
  
  

Leadership & Strategic Responsibilities
Lead department heads, build a performance culture, support business expansion, and develop management capability and succession planning.
Risk Management & Internal Controls
Manage financial, operational and supply chain risks; enforce SOPs and policies; ensure regulatory compliance; protect company assets and reputation; coordinate audits.
Key Performance Indicators (KPIs)
Sales & profitability growth · Operational efficiency & cost optimization · Working capital & inventory management · Supply chain reliability · Customer satisfaction · Departmental/employee productivity


Qualifications & Experience

• MBA / CA / ACCA / ACMA / Engineering or equivalent
• 15+ years of progressive management experience
• 5+ years in senior leadership
• Experience in import, distribution, HVAC, Fire Fighting, Plumbing or Solar preferred
  
  
  
  

Skills & Competencies
Leadership & team management · Strategic thinking & decision-making · Communication & negotiation · Multi-departmental management · Problem-solving & change management


Authority & Success Measures
Authority: Directs department operations, recommends strategy/budgets to CEO/Board, ensures corrective action on performance gaps.
Success Measures: Business growth & profitability, operational/cost efficiency, customer satisfaction, team development, effective SOP implementation.