HR Generalist

Role Summary

This position is responsible for serving as a first point of contact for employee queries, ensuring HR policy compliance, and driving improvements across People Operations processes and reporting. It also involves partnering with Payroll, Talent Acquisition, L&D, and C&B teams to support key HR programs, while independently managing special projects and CSR initiatives.

Duties And Responsibilities

• Serve as the first point of contact for employee queries related to policies, benefits, and general HR matters
• Support managers with day-to-day people issues, escalating complex employee relations matters as needed
• Help foster a positive and inclusive workplace culture
• Assist in organizing employee engagement initiatives such as All Hands and internal communications
• Assist in implementing employee experience initiatives based on employee feedback and organizational priorities
• Ensure HR policies and practices comply with local labor laws and company standards
• Assist in maintaining and updating the HR Manual and internal policy documentation
• Support internal and external audits related to HR processes
• Ensure accuracy, confidentiality, and integrity of HR information and documentation
• Own and improve People Operations processes and workflows for efficiency and scale
• Prepare regular and ad hoc HR reports and metrics (headcount, turnover, engagement, etc.)
• Partner with Payroll and Benefits teams to ensure accurate and timely processing
• Partner with Talent Acquisition, L&D, and Compensation & Benefits COEs to support program rollouts
• Support performance management cycles administratively
• Conduct research and benchmarking to support the development and enhancement of HR policies and processes
• Identify gaps in existing HR processes and recommend improvements to enhance efficiency and employee experience
• Independently manage special HR projects and organizational initiatives assigned by the VP, People Operations
• Conduct HR-related research, data analysis, benchmarking, and prepare recommendations to support project decision-making
• Lead and coordinate the organization’s Corporate Social Responsibility (CSR) initiatives
  
  

Job Specifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 4–6 years of experience in an HR Generalist, People Operations, or similar HR support role
• Solid understanding of HR fundamentals, employment law, and best practices
• Strong organizational skills with high attention to detail
• Excellent interpersonal and communication skills; comfortable interacting with employees at all levels
• Ability to handle sensitive and confidential information with discretion
• Proficiency in MS Office (especially Excel/Sheets)
• Prior exposure to telecom, technology, or service-based industries preferred
• HR certification (e.g., SHRM-CP, PHR) preferred
• Familiarity with people analytics or HR reporting tools
  
  

Location

Corporate Office, I-9/3, Islamabad

No. of position: 1