Operations Specialist - 1341 - Karachi, Pakistan

Bionic Talent


Date: 2 weeks ago
City: Karachi
Contract type: Full time
Remote
About the client:

Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.

About the role:

We are seeking a detail-obsessed Operations Specialist to maintain and optimize the internal engines of our fast-paced digital marketing agency. The ideal candidate is a "systems thinker" who loves building workflows, managing project data, and ensuring that our remote team has the tools and processes they need to succeed.

Digital Marketing Agency Experience Is a Plus.

What you’ll be doing:

  • System Administration: Maintain and update the Zoho project management system to ensure it accurately reflects current business processes.
  • Workflow Implementation: Build and refine automated workflows, task templates, and flow charts to reduce manual overhead.
  • Process Documentation: Draft, update, and organize Standard Operating Procedures (SOPs) to ensure a "single source of truth" for the agency.
  • Accountability Tracking: Monitor project boards daily to identify overdue tasks and coordinate with team members to resolve bottlenecks.
  • Reporting: Generate weekly productivity and project health reports for leadership to identify operational gaps.
  • Onboarding Support: Handle the technical side of onboarding new team members, ensuring they are correctly set up in our systems and trained on our specific workflows.
  • Communication Coordination: Assist in organizing daily stand-ups and ensuring cross-time-zone communication is documented and accessible.

Who are we looking for?

  • 2+ years of experience in an Operations or Project Management role.
  • Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.).
  • Highly organized and detail-oriented with experience in workflow optimization and process standardization.
  • Strong analytical skills with the ability to identify inefficiencies and implement effective solutions.
  • Excellent communication skills with the ability to lead and motivate teams.
  • Experience working in digital marketing agencies is required.
  • US experience is required.

Position: Operations Specialist

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9 am to 6 pm EST

Holidays: US Federal Holidays

Salary: USD 800 - USD 1,000 per month

Internal Job ID: 1341

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