Program Manager

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Program Manager of Global Service Partners is a strategic role responsible for overseeing partner management and governance across the organization’s global service delivery network. This position acts as the primary point of contact and “quarterback” for all service delivery partner engagements, ensuring alignment with the organization’s strategic objectives and operational excellence. The role requires collaboration with senior leaders at partner organizations, internal stakeholders, and cross-functional teams to drive performance, innovation, and continuous improvement.

What You’ll Do As The Program Manager

Employees employed in the role of Program Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Partner Relationship Management
• Develop and nurture strong, collaborative relationships with senior leaders at service delivery partner organizations.
• Serve as the primary liaison and point of escalation for all partner-related issues, ensuring prompt resolution and maintaining trust.
• Establish regular communication cadences, including strategic reviews, performance updates, and business planning sessions with partners.
• Governance and Compliance
• Define and implement robust governance frameworks for partner engagements, ensuring adherence to contractual agreements, service-level agreements (SLAs), and compliance standards.
• Monitor partner performance against defined KPIs and SLAs, providing actionable insights and driving accountability.
• Ensure alignment of partner activities with the organization’s goals, values, and policies.
• Strategic Alignment and Collaboration
• Act as a strategic advisor to senior leadership, providing insights on partner capabilities, risks, and opportunities.
• Collaborate with internal teams, including Service Delivery, IT, Procurement, and Finance, to ensure seamless integration and execution of partner-delivered services.
• Facilitate joint business planning and innovation initiatives with partners to identify new growth opportunities and enhance service offerings.
• Operational Excellence
• Lead the development and execution of strategies to optimize partner performance and ensure high-quality service delivery.
• Identify and implement best practices, process improvements, and tools to enhance partner management effectiveness.
• Oversee issue resolution, risk management, and contingency planning to minimize disruptions and ensure continuity.
• Reporting and Analytics
• Establish and maintain dashboards and reporting mechanisms to provide visibility into partner performance, trends, and areas for improvement.
• Present regular updates to executive leadership on the status of partner relationships and key initiatives.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field; MBA or equivalent preferred.
• 5+ years of experience in partner management, service delivery, or a similar Program Management role within a global organization.
• Proven track record of managing complex, global partner relationships and driving results in a matrixed environment.
• Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and build trust with senior stakeholders.
• Strong analytical and problem-solving skills, with experience in performance management and governance frameworks.
  
  

Competencies

• Strategic Thinking: Ability to align partner strategies with organizational objectives.
• Leadership: Demonstrated ability to lead cross-functional teams and inspire high performance.
• Relationship Management: Skilled in building and maintaining strong, collaborative relationships.
• Results Orientation: Proven ability to deliver measurable outcomes in complex environments.
• Cultural Sensitivity: Experience working in diverse, global settings with an understanding of cultural nuances.
  
  

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Shift Timings: 8:00 PM to 5:00 AM (Pakistan Time)