Quality Assurance Executive (Energy Campaign) - Techtiks Global PVT LTD.

Taraki


Date: 3 hours ago
City: Lahore
Contract type: Full time

Our client Techtiks Global PVT LTD. is hiring a Quality Assurance Executive (Energy Campaign) in Lahore.

Techtiks Global Pvt. Ltd. is seeking a detail-oriented and analytical Quality Assurance Executive to join our US Energy Campaign. The ideal candidate will be responsible for monitoring customer interactions, ensuring compliance with campaign and regulatory requirements, identifying performance improvement opportunities, and maintaining high-quality standards across the sales team.
Key Responsibilities
  • Monitor, evaluate, and score inbound/outbound sales calls in accordance with QA guidelines.
  • Perform call clipping and call masking as required for compliance and quality review.
  • Ensure adherence to campaign SOPs, compliance standards, and quality benchmarks.
  • Identify coaching opportunities and provide constructive feedback to Operations and Trainers.
  • Prepare daily, weekly, and monthly QA reports.
  • Track quality trends and recommend process improvements.
  • Conduct calibration sessions with Operations and Training teams.
  • Ensure all customer interactions comply with client expectations and internal quality standards.
  • Maintain proper documentation of quality evaluations and audit findings.
  • Assist in resolving quality-related issues and customer escalations when required.

Requirements
  • 1–2 years of experience as a Quality Assurance Executive in a US Energy Campaign.
  • Hands-on experience with call clipping and call masking.
  • Strong understanding of QA methodologies, call evaluation processes, and compliance requirements.
  • Good knowledge of US energy sales regulations, state-specific rules, and compliance standards.
  • Excellent listening, analytical, and communication skills.
  • Ability to identify coaching opportunities and provide actionable feedback.
  • Proficiency in Microsoft Excel, Google Sheets, and reporting tools.
  • Ability to work independently and meet deadlines in a fast-paced environment.
  • Must be flexible to work in rotational shifts based on business requirements.
  • Availability to work night shifts (US business hours) is mandatory.
  • Must be willing to work additional hours or weekends, if required to meet operational needs.


Preferred Qualifications
  • Experience working with US-based Energy or Utility campaigns.
  • Familiarity with CRM systems and call recording platforms.
  • Experience conducting quality calibrations and performance reporting.

Skills Required
  • Quality Monitoring
  • Call Auditing
  • Call Clipping
  • Call Masking
  • US Energy Compliance
  • Analytical & Reporting Skills
  • Attention to Detail
  • Problem Solving
  • Time Management
  • Team Collaboration

What We Offer
  • Competitive Salary
  • Career Growth Opportunities
  • Professional Work Environment
  • Learning & Development Opportunities

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Information Security Manager

YAP Pakistan, Lahore
2 days ago
The Information Security Manager will be responsible for developing and implementing a comprehensive information security program to protect YAP’s assets, data, and reputation. This role requires a strong understanding of cybersecurity best practices, risk management, and compliance regulations.RequirementsAt least 5 years of relevant experience in information security, cybersecurity, or a closely related field, with progressive responsibility in managing security programs...

Executive Company Secretary

YAP Pakistan, Lahore
2 days ago
About UsYAP is an EMI pilot licence holder. We are looking for a Executive Company Secretary to support corporate governance, regulatory compliance, and Board affairs for a regulated financial institution.Key ResponsibilitiesManage Board, committee, and shareholder meetings, including preparation of agendas and drafting of minutes.Ensure compliance with the Companies Act, SBP regulations and SECP requirements.Act as a coordination point for regulatory...

Strategy Lead

COLABS, Lahore
4 days ago
ABOUT USCOLABS is Pakistan’s fastest-growing workspace. Our community today has 5000+ seats across multiple facilities in Lahore and Karachi and scaling in KSA. We have a good mix of freelancers, startups, SMEs, large corporate and international companies along with an ecosystem of 100+ partners across universities, government, and industry leaders.COLABS is constantly innovating, creating new work experiences, and redefining the...