Quality Assurance Executive (Energy Campaign) - Techtiks Global PVT LTD.

Our client Techtiks Global PVT LTD. is hiring a Quality Assurance Executive (Energy Campaign) in Lahore.

• Monitor, evaluate, and score inbound/outbound sales calls in accordance with QA guidelines.
• Perform call clipping and call masking as required for compliance and quality review.
• Ensure adherence to campaign SOPs, compliance standards, and quality benchmarks.
• Identify coaching opportunities and provide constructive feedback to Operations and Trainers.
• Prepare daily, weekly, and monthly QA reports.
• Track quality trends and recommend process improvements.
• Conduct calibration sessions with Operations and Training teams.
• Ensure all customer interactions comply with client expectations and internal quality standards.
• Maintain proper documentation of quality evaluations and audit findings.
• Assist in resolving quality-related issues and customer escalations when required.
  
  

• 1–2 years of experience as a Quality Assurance Executive in a US Energy Campaign.
• Hands-on experience with call clipping and call masking.
• Strong understanding of QA methodologies, call evaluation processes, and compliance requirements.
• Good knowledge of US energy sales regulations, state-specific rules, and compliance standards.
• Excellent listening, analytical, and communication skills.
• Ability to identify coaching opportunities and provide actionable feedback.
• Proficiency in Microsoft Excel, Google Sheets, and reporting tools.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Must be flexible to work in rotational shifts based on business requirements.
• Availability to work night shifts (US business hours) is mandatory.
• Must be willing to work additional hours or weekends, if required to meet operational needs.
  
  
  

• Experience working with US-based Energy or Utility campaigns.
• Familiarity with CRM systems and call recording platforms.
• Experience conducting quality calibrations and performance reporting.
  
  

• Quality Monitoring
• Call Auditing
• Call Clipping
• Call Masking
• US Energy Compliance
• Analytical & Reporting Skills
• Attention to Detail
• Problem Solving
• Time Management
• Team Collaboration
  
  

• Competitive Salary
• Career Growth Opportunities
• Professional Work Environment
• Learning & Development Opportunities