Senior Manager – Revenue Enablement & Operations

Role: Senior Manager – Revenue Enablement & Operations

Department: Client Fulfillment & Strategic Partnerships

Timings: 6:00 PM – 3:00 AM

Location: Lahore (On-site)

Role Summary

The Senior Manager – Revenue Enablement & Operations will lead the end-to-end operational, analytical, and enablement functions within the Client Fulfillment organization, including MIS, Revenue Operations, and Training.

The role is responsible for ensuring efficient lead fulfillment, accurate and timely lead submissions, optimal vendor budget utilization, and maximized revenue realization. It also drives, capability building, onboarding effectiveness, and process automation across buyer-facing and revenue operations.

This role acts as the central execution and optimization owner between lead generation, client fulfillment, vendor management, and revenue outcomes, while managing both remote and on-site teams.

Key Responsibilities

Revenue Operations & Optimization

• Monitor and manage vendor budget pacing to ensure timely utilization and maximum revenue realization.
• Identify missed revenue opportunities and ensure proper lead routing, tagging, and recovery mechanisms.
• Optimize lead allocation and vendor matching to improve conversion rates and revenue outcomes.
• Analyze vendor performance, utilization trends, and category-level gaps to recommend corrective actions.
• Build scalable revenue optimization frameworks supported by automation and structured workflows.
• Ensure continuous tracking and improvement of revenue-linked operational performance metrics.
  
  

MIS & Fulfillment Operations

• Ensure timely and accurate submission of leads in alignment with defined cadences and SLAs.
• Manage lead prioritization to achieve conversion efficiency.
• Ensure strict adherence to vendor-specific routing rules, submission guidelines, and exceptions handling.
• Conduct audits and spot checks to ensure data accuracy, completeness, and process compliance.
• Maintain integrity of CRM workflows, lead tagging structures, and operational data quality.
• Identify opportunities for automation and process improvements to enhance operational scalability.
  
  

Training & Enablement

• Lead onboarding and continuous training programs for Client Fulfillment teams.
• Design category wise structured training modules covering discovery calls, requirement gathering, software consultation, objection handling, and CRM workflows.
• Use QA insights and performance data to identify skill gaps and design targeted training interventions.
• Implement structured new joiner performance tracking, including periodic evaluation, ramp-up monitoring, and early-stage productivity assessment to ensure effective onboarding and faster time-to-performance.
• Ensure continuous upskilling of teams to improve conversion quality and operational effectiveness.
• Maintain SOPs, training playbooks, and structured learning material for scalability and consistency.
  
  

Reporting, Analytics & Strategic Decision Support

• Develop and maintain dashboards for leadership visibility across fulfillment, revenue, and operational performance.
• Move beyond reporting to interpret trends, identify root causes, and translate data into actionable business strategies.
• Analyze key performance shifts across lead flow, vendor behavior, conversion patterns, and operational bottlenecks.
• Provide strategic recommendations to improve revenue realization, lead efficiency, and vendor performance.
• Track and synthesize key KPIs including:
• Lead fulfillment efficiency
• Vendor utilization and pacing behavior
• Revenue realization and leakage points
• Training effectiveness and ramp-up performance
• SLA adherence and operational turnaround times
• Identify patterns in data to proactively flag risks and opportunities before they impact revenue outcomes.
• Support leadership in forecasting, planning, and optimization decisions through data-backed insights.
  

Team Leadership

• Lead and manage remote and on-site teams across MIS, Revenue Operations, QA, and Training functions.
• Drive accountability, productivity, and operational discipline across all teams.
• Ensure alignment between execution quality, revenue objectives, and enablement outcomes.
• Conduct performance management, coaching, and capability development across functions.
• Build a high-performance, process-driven, and outcomes-focused culture.
  
  

Key Requirements

• 6–10 years of experience in Revenue Operations, Sales Operations, Client Fulfillment, Business Operations, or similar roles.
• Strong understanding of CRM systems (HubSpot preferred) and lead lifecycle management.
• Experience in high-volume B2B SaaS, marketplace, or lead generation environments.
• Strong analytical thinking with ability to convert data into actionable business decisions.
• Proven experience managing multi-functional teams (MIS, QA, Training, Operations).
• Strong exposure to process automation, workflow optimization, and operational scaling.
• Excellent communication, leadership, and stakeholder management skills.
  
  

Software Finder is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.

With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.

Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.