Workforce Management Manager

Premier NX


Date: 2 weeks ago
City: Lahore
Contract type: Full time
Job Description

  • Lead and manage the Workforce Management function, including forecasting, capacity planning, scheduling, real-time management, and reporting.
  • Drive workforce optimization strategies to improve productivity, service levels, operational efficiency, and cost management.
  • Partner with Operations, HR, Training, and Technology teams to align workforce plans with business objectives and growth requirements.
  • Ensure accurate demand forecasting and resource planning using data analytics and workforce management tools.
  • Monitor key performance indicators (KPIs), identify trends, and implement corrective actions to achieve service and productivity targets.
  • Develop and strengthen WFM processes, governance frameworks, and reporting mechanisms to support a tech-enabled operating model.
  • Provide onsite leadership and day-to-day guidance to the WFM team, fostering accountability, collaboration, and high performance.
  • Mentor, coach, and develop WFM team members, creating succession plans and supporting workforce capability development.
  • Lead continuous improvement initiatives, leveraging automation, analytics, and technology to enhance workforce planning effectiveness.
  • Prepare and present workforce insights, recommendations, and performance updates to senior management.


Qualification & Skills

  • Bachelor’s degree in Business Administration, Operations Management, Statistics, Data Analytics, or a related field (Master’s degree preferred).
  • Minimum 5–8 years of progressive experience in Workforce Management, with at least 2–3 years in a leadership or managerial role.
  • Proven experience in BPO, contact center, shared services, or technology-enabled service environments.
  • Strong expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics.
  • Hands-on experience with WFM platforms and reporting tools.
  • Demonstrated ability to lead, coach, and develop teams while driving a performance-oriented culture.
  • Strong analytical, problem-solving, and decision-making skills with the ability to translate data into actionable business insights.
  • Excellent communication, stakeholder management, and cross-functional collaboration skills.
  • Willingness and commitment to work onsite and lead the WFM team directly from the office environment.
  • Proven track record of driving process improvements, operational excellence, and workforce development initiatives.


What We Offer

  • Market-competitive salary
  • Career growth opportunities
  • Learning & development programs
  • On-the-job training
  • Medical coverage (IPD)
  • Life insurance
  • Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
  • Provident Fund
  • Employee Old Age Benefits (EOBI)
  • Employee engagement & wellness initiatives


Location: NASTP, Cantt, Lahore.

Shift: EST

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

BDO - PostEx

Taraki, Lahore
1 day ago
Our client PostEx is hiring a BDO in Lahore.Business Development Executive Job Description Job Responsibilities (Business Development Executive): Plan and execute market expansion strategies to drive retail growth in assigned regions. Identify, approach, and onboard key merchants, partners, and high-value customers. Supervise and guide Business Development Officers (BDOs) in daily field activities. Monitor lead generation, conversions, and overall team performance....

Speech and Language Pathologist

Navigator HR Consulting Solutions, Lahore
2 days ago
Position: Speech and Language Pathologist (SLP)Required Qualifications: Master's degree in Speech-Language PathologySalary Range: 75,000 PKR - 150,000 PKRLocation: Gate No 3, Sharif Medical City Rd, Jati Umrah Lahore, Pakistan ( Transportation available)Timings: 8 AM to 2PM ( Monday to Friday) ( ONSITE)Requirements: 2 years of experience is requiredKey Responsibilities:1. Assessment and Evaluation Conduct comprehensive speech, language, and communication assessments using...

Segment Head - Digital Fraud Risk Management - TJ / 1862226

Recruit AI, Lahore
PKR 550,000 per month
5 days ago
Our client The Bank of Punjab (BOP) is looking for a Segment Head - Digital Fraud Risk Management in LahoreThe Bank of Punjab is one of the fastest growing banks in Pakistan with its profound existence of 35+ years. It operates through a network of 900+ branches across the country.In line with the Bank’s progression strategy, we invite applications for...