Back Office Coordinator

Bureau Veritas Group


Date: 2 weeks ago
City: Karachi
Contract type: Full time
Job Title: Back Office Coordinator

Job Location: Karachi

Responsibilities & Accountabilities

  • For the sack of business always maintained discipline relations & ensure client's satisfaction as well, solutions for client's issues & complaints.
  • To provide Inspection instructions to inspector.
  • Ensuring timely submission of Field reports / Inspection pictures for smooth documentation purpose and uploaded on SharePoint.
  • Communication with BV lab officials for testing as per parameters provided by client and follow up for results.
  • To prepare and send draft inspection report / draft certificate to client on time with accuracy.
  • Prepare and maintain E-file of individual client.
  • Working in Flex software i.e. Client Creation, Invoicing, Time & Expense Sheet of all Inspectors.
  • Proper maintenance and secured use of Assets provided by the company to fulfill the daily operation needs & requirements.
  • Ensuring compliance with health and safety regulations in the workplace to provide a safe environment for employees and customers.
  • Punctuality in office.
  • Respect the allocated time frame to finish the work.
  • Number of complaints & claims – (Satisfaction to work & Behavior)
  • Keeping up to date with current policies and procedures.
  • Ability to perform multitask work.
  • Quick learner and professional communication skills.

KPIs (to be amended if necessary)

TECHNICAL COMPETENCIES

  • Minimum of 2-4 years of relevant experience
  • Graduate from high school or secondary education with proper experience
  • Knowledge about the product inspected their quality criteria and their evaluation, as well as the related inspection equipment.
  • Good PC MS Office skills.
  • Good English and local language.
  • Sharing information / knowledge.
  • BV Core & Business values.
  • Take measurements and prepares quantity estimates and locations.
  • Result oriented / achievement motivation / service driven
  • Personal efficiency.
  • Assists in the maintenance of records. Performs other duties as assign.

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