Billing & Query Manager

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Your Responsibilities

• Ensure timely and accurate completion of all internal and external billings.
• Address customer queries professionally and resolve complaints efficiently.
• Monitor and resolve queries/complaints on Customer Accounting Database (CAD).
• Implement effective follow-up on customer feedback to improve service quality.
• Collaborate with cross-functional teams to resolve payment disputes and customer queries.
• Ensure accurate, efficient, and compliant billing processes while resolving customer queries promptly, adhering to company policies, financial regulations, and global billing standards.
• Establish and maintain an efficient billing and query resolution process by ensuring accuracy, timeliness, and compliance with company policies and financial regulations. Continuously monitor, analyze, and improve workflows to enhance efficiency, reduce errors, and optimize customer satisfaction.
• Oversee billing accuracy and support revenue collection by ensuring timely invoicing, resolving disputes, and collaborating with Credit Control to minimize outstanding balances and optimize cash flow.
• Lead, coach, and develop the billing team to achieve performance targets, maintain operational efficiency, and foster a high-performance culture through continuous feedback and professional development.
  
  
  

YOUR PROFILE

• Bachelor's degree (Master's or relevant accounting certifications preferred).
• Proficiency in Financial software and systems with a strong understanding of accounting principles.
• At least 5-8 years' experience in accounts receivables management, preferably with a focus on large teams and achieving financial targets.
• Excellent analytical, interpersonal and communication skills.
• Prior experience in leading a team ensuring timely and accurate invoicing, payment allocation, and reconciliation.
• Ability to manage multiple projects and priorities in a fast-paced environment.
  
  
  

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.
  
  
  

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!