Billing Specialist

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. 

About TCP (TimeClock Plus)

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. 

As a Billing Specialist, you will: 

• Create/Renew subscriptions, and process invoices.
• Process credit memos and adjustments to customer accounts as needed.
• Review order forms and purchase orders and make necessary amendments when creating/renewing subscriptions.
• Maintaining and tracking accounts for timely invoicing.
• Uploading invoices on Vendor Portals.
• Resolve customer billing issues across cases, email, and internal escalation channels within SLA.
• Assist internal teams by providing billing-related information.
• Assist with month-end closing activities.
• Conduct account audits & research to ensure correct actions are taken about billing, subscription, and invoicing inquiries.
• Maintain billing policies and procedures to ensure compliance with company and regulatory guidelines.
• Provide training and support to internal teams on billing processes and policies.
• Participate in special projects as assigned, such as system upgrades, process improvements, and data analysis initiatives.
• Familiarity with Business Systems i.e., Salesforce, Zuora, NetSuite, etc.
• Strong compliance with pre-defined SOP’s and workflows.
• Other billing-related duties as assigned by management.
• API knowledge would be a plus.
  
  

You are a strong fit for this role if you have :

• Associate degree in accounting, Business, or related field. Bachelor's degree preferred.
• Minimum 2-3 years experience in Accounts, Billing, Client Success, Customer Support or Collections.
• Excellent English speaking and writing comprehension skills.
• Strong organizational and time management skills.
• Ability to work on cross-functionality with great attention to detail.
• Proficient in dealing with numbers and the processing of financial information.
• Accountable for outstanding customer service to all external and internal queries
• Develops and maintains positive relationships through effective and timely communication.
• Experience with enterprise billing platforms including but not limited to Zuora, PayPal, Stripe, Braintree, and Salesforce. Relevant industry experience is required.
• Proficiency in Office Suite is required
  
  

Benefits

• Competitive salary
• PTO and Sick leaves
• In-Patient Health insurance
• Provident fund and EOBI
• The work/life set up you need to be successful.
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
• The chance to make a genuine impact on the company’s growth
• Plenty of challenging work and the opportunity to stretch yourself
• The opportunity to work with amazing talent in a fast-growing company that really values their team
  
  

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.