Care Support Specialist (Telehealth)

Responsibilities

• Provide care coordination services to patients enrolled in chronic care management (CCM), principal care management (PCM), and remote patient monitoring (RPM) programs.
• Conduct telephonic assessments and develop care plans based on the patients' needs and goals.
• Monitor the patients' health status, adherence to care plans, and progress towards desired outcomes.
• Communicate with the patients, their caregivers, and their primary care providers regularly and effectively.
• Educate the patients about their chronic conditions, medications, preventive measures, and self-management skills.
• Identify and address any barriers or gaps in care that may affect the patients' quality of life or health outcomes.
• Collaborate with other members of the care team, such as nurse practitioners, pharmacists, social workers, and community resources, to coordinate and optimize the patients' care.
• Document all care coordination activities and interventions in the electronic health record system.
• Maintain compliance with all applicable policies, procedures, regulations, and standards of care.

Work Experience:

• A minimum of 02 Years of telehealth experience in a UK or US-based Healthcare Company is required.

Education:

• MBBS degree along with house job of 12 months is required

Skills:

• Excellent Verbal & Written English Communication
• Critical Decision Making
• Strong interpersonal, organizational and data entry skills
• Empathize with patient’s needs
• Proficiency in Microsoft Suit: Outlook, Word, Excel
• Experience of working with EMR softwares

Benefits:

• Workdays: Monday - Friday
• Work hours: 6 pm – 3 am PKT (Night shift)
• Gross Salary (USD): $500 - 600
• Benefits: EOBI, Provident Fund, Health Insurance (IPD, OPD)