Sr. Customer Success Specialist

Programmers Force


Date: 1 day ago
City: Lahore
Contract type: Full time

We are looking for a seasoned Senior Customer Success Specialist with a technical background to join our team. The ideal candidate will have at least 5 years of experience in customer success or client-facing roles, with exposure to product support being a significant advantage. You will play a pivotal role in ensuring customer satisfaction, promoting product adoption, and driving customer success.

Key Responsibilities

  • Serve as the primary technical point of contact for assigned clients, addressing inquiries and resolving complex technical issues
  • Assist customers in understanding and utilizing our products effectively to achieve their goals
  • Onboard new clients, ensuring a seamless transition and understanding of technical requirements
  • Collaborate with internal teams (Product, Development, and Support) to address customer feedback and enhance product offerings
  • Conduct periodic business reviews and technical assessments to ensure client satisfaction and retention
  • Proactively identify opportunities to upsell or cross-sell additional services and products based on client needs
  • Document and analyze customer interactions to improve service delivery and product performance
  • Provide support during escalations, troubleshooting technical issues and coordinating with the product team for resolution


Requirements

Qualifications & Skills

  • Technical Background{{:}} Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experienc
    • e
  • Experience{{:}} Minimum of 5 years in customer success, client relationship management, or a related ro
    • l
  • e Product Support Knowledge{{:}} Experience or exposure in product support or troubleshooting is a strong advant
    • a
  • ge Technical Proficiency{{:}} Ability to learn and explain complex technical concepts to both technical and non-technical stakehol
    • d
  • ers Strong problem-solving and analytical sk
    • i
  • lls Excellent communication and interpersonal abilities to build strong relationships with cli
    • e
  • nts Proficiency in CRM tools (e.g., Salesforce, HubSpot) and familiarity with customer success met
    • r
ics Preferred Qualificat

    i
  • ons Knowledge of SaaS-based products or technology-driven environm
    • e
  • nts Experience working with cross-functional teams in a dynamic environ
    • m

ent Bene

    f
  • its A collaborative and fast-paced work environ
    • m
  • ent Opportunities for professional development and career gr
    • o
  • wth Competitive compensation and benefits pac
    • k
  • age The chance to work with cutting-edge technologies and a diverse, talented
team

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