Customer Service Level 2

Job Details

Category: Customer Service Career Level: Manager (Manager/Supervisor) Experience: 4 Years Required Qualification: Masters from Reputable university in Pakistan Requires Traveling: No Salary: Salary Not disclosed Salary Type: Per Month Total Vacancies: 3 Skills levelcustomer servicegroupdubaitradingassetreal estatecommoditiesfixed incomesustainabilityinnovationreliabilitymatrixenvironmentmembercapitaldealingdemandpersonalperformancemarketplacementenglish languagemakeonlineusageinnovativelogisticsindustryservicesettingtoolslanguagestrustreachreviewtrackingcomplaintsdocumentspostreleasedataportalsiteoperatingpresentablespoken englishlanguage skillsordertyping speedclienttraininghiringprocessscreeningdue diligencebusinesscommunicationsoftwarefacebooklinkedinharnessproblem solvingaptitude

Description

Level Customer Service Representative

About The Company

Strong Worth Group of Companies is a Multinational, based in Karachi, Dubai, Toronto. Our

focus is investments and trading with asset classes: Real Estate, Commodities, Equities,

and Fixed Income. We foster Sustainability, Innovation and Reliability. We work in a

dynamic matrix environment where each member of the team’s valued opinion is valued

and incorporated in growth of the company.

Our work involves addressing capital growth needs of many stakeholders and each

incumbent is a valued member of our family. Our value structure emphasizes that we

uphold the highest echelon of morals, practices and transparency with inclusion of latest

techniques of innovation. We encompass the globe as natural niche which requires care,

prudence and fiduciary duty to surmount and impress upon individuals the need to make

correct judgement and implement most crucial practices.

Our accountability measures ensure that a unique decorum is maintained in dealing with

clients, partners, associates and aNiliates. We consistently stive to improve to deliver and

believe that status quo is unacceptable. We demand continuous elevation of personal and

professional well-being and equally reward performance. Our team members include

highly qualified and achieved individuals who settle for nothing but the best in challenging

and evolving market place.

About The Job

The placement entails detailed knowledge and vocabulary in English language. With ability

to make customers at ease through online platform interaction for navigating and usage of

an innovative platform which is set to revolutionize the logistics industry. The service reps

will be in daily contact with numerous customers and variety of geographical setting and

will be communicating through online tools which facilitate multiple languages. All

translations from multiple languages have to be understand and answered in most

eNective manner which increase the trust and reach of our innovation.

This position further requires review of clients, posts and tracking of complaints. Then

approving clients and posts. Cross-checking the documents provided, the IDs of the

clients and the documents of the companies. Thoroughly review all requests for client

registration, post release and maintain utmost secrecy of data being collected. Further

ensure that no contrabanded items are listed on the portal. And no shady clients are

approved to use the system.

Initially we require multiple posts to be filled of day and night each requiring daily hours

commitment on our site including weekends as the portal is operating / . We further

require individuals to be presentable and well spoken English language skills in order to

facilitate virtual help through zoom. The typing speed should be adequate in English to

facilitate timely address of client concerns. A training session and then a test after training

session will ensure complete hiring process and two-stage screening interviews will be

conducted in sequence.

Required Attributes

• Typing Speed over words per minutes
• Ability for conducting eNective Due Diligence
• Minimum Bachelors Degree in Business or English
• On-site presence on time
• Tech-Savy and able to use multiple communication software including: Zoom,
  
  

WhatsApp, FaceBook, Instagram and LinkedIn

• Maintain Trust and harness transparency
• Ability to learn and drive new techniques
• Multifaceted approach to problem solving
• Aptitude to achieve beyond the proscribed work
  
  

Job Specification

1 Group Inc. is in search of talented and motivated individuals for the post of Customer Service Level 2 in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have masters from reputable university in pakistan qualification and atleast 4 years of experience. The position require level, customer service, group, dubai, trading, asset, real estate, commodities, fixed income, sustainability, innovation, reliability, matrix, environment, member, capital, dealing, demand, personal, performance, market, placement, english language, make, online, usage, innovative, logistics, industry, service, setting, tools, languages, trust, reach, review, tracking, complaints, documents, post, release, data, portal, site, operating, presentable, spoken english, language skills, order, typing speed, client, training, hiring, process, screening, due diligence, business, communication, software, facebook, linkedin, harness, problem solving, aptitude mandatory skills. This is a Full-Time on rotation job.