Market Quality Operations Specialist - IC

Unilever is hiring for Market Quality Operations Specialist - IC

Function: Supply Chain

Work Level: WL1

Scope: Ice Cream Supply Chain

Reports to: Farrukh Yazdani

Location: Karachi Pakistan

About Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

Job Purpose

This role is focused on Quality in the Market by supporting the customer and consumer facing segment of Unilever. Daily activities include implementing, executing, improving, and providing quality support to SC operations, logistics and warehousing, systems, customer service, Legal, Brand; and includes Quality Management System (QMS) compliance, regulatory compliance, care line support, on-shelf assessments/improvements, and marketplace issue/incident management.

What Will Your Main Responsibilities Be

• Deployment of IC Quality strategy, governance, and goals through Pakistan Quality specific projects and targets
• Participates in communication of local regulatory requirements and changes and supports work with Quality partner teams to ensure compliance at manufacturing sites and warehouses.
• Supports interface with Consumer / Customer care lines for feedback and coordinate in closure.
• Drive local marketplace product quality incident management and consequent actions.
• Coordinate and lead Good Cold Chain Practices (GCCP) across all IC cold chain (primary and secondary) including quality audits and temperature governance.
• Ensure CRQS and quality checks at primary, secondary and market place/IC cabinets and develop reporting and escalation mechanism.
• Leads or supports development of Q improvement activities based on the monitoring and manipulation of marketplace data from multiple channels (e.g. consumer & customer care lines, Digital Voice of the Consumer, on shelf inspections, warehouse & re-packer data, employee observations, etc.)
• Supports improvement projects related to import / export, Innovation Quality, customer quality, and logistics quality. Manage Inter company quality agreements (ICQA)
• Supports digital agenda of Pakistan Quality team like execution and deployment of Quality One & inhouse digital capabilities to improve agility.
• To assist in supplier quality program, audits, and improvement projects. Supplier non-conformance closures and reduction of material rejections in partnership with procurement
  
  

Experience & Qualifications

WHAT YOU NEED TO SUCCEED:

• University degree in technical discipline or general sciences. Preferred: Food Science degree, Engineering, Chemistry
• Additional experience in Quality, Manufacturing, Supply Chain, R&D, Logistics or Customer Service
• A minimum of 3 to 5 years’ experience in quality or manufacturing in an FMCG environment
• External certifications like ISO 9001, 22000, FSSC 22000
• Strong understanding of quality systems, structured problem solving and continuous improvement concepts and practices with exceptional analytical, root-cause-analysis skills
• Manufacturing technology knowledge in the areas in which Unilever operates.
• Flexibility and motivation; you are a self-starter with the ability to adapt quickly and effectively, with a high sense of urgency.
• Strong verbal and written communication skills
• You are comfortable working in digital systems. Proficient in SAP and Microsoft tools, especially Excel.
• A desire to drive improvements and take responsibility for outcomes.
• A willingness to bring your best and to continually develop and grow
  
  

Skills

• Stakeholder management
• Communication and collaboration Skills
• Data Driven Decision Making
• Business Acumen
• Business Partnering Scenario and Exception based Planning
  
  

Leadership

• Critical SOL (Standards of Leadership) Behaviors
• PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
• PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
• TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
• BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
  

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.