Remote Customer Service Representative
Pakistan Hiring
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Job Details
Category: Customer Service Career Level: Experienced (Non-Managerial) Experience: 1 Year Required Qualification: Intermediate Requires Traveling: No Salary: 70000 - 80000 PKR Salary Type: Per Month Total Vacancies: 20 Skills customer service representativededicatedexcelcustomer serviceschedulingscheduleclient satisfactionwritten communicationmicrosoftworddynamicprofessionalfluencycommunication
Description
Job Title: Remote Customer Service Representative. (Email us your resumes at
Job Description
Elite Consulting USA is seeking a dedicated and empathetic Remote Customer Service Representative to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer service. As a Customer Service Representative, you will be responsible for managing schedules for clients and employees, ensuring all shifts are covered at least one week in advance, and updating vacation requests, call-offs, and client-requested changes. You will also ensure the scheduling portal is consistently up-to-date.
Key Responsibilities
Category: Customer Service Career Level: Experienced (Non-Managerial) Experience: 1 Year Required Qualification: Intermediate Requires Traveling: No Salary: 70000 - 80000 PKR Salary Type: Per Month Total Vacancies: 20 Skills customer service representativededicatedexcelcustomer serviceschedulingscheduleclient satisfactionwritten communicationmicrosoftworddynamicprofessionalfluencycommunication
Description
Job Title: Remote Customer Service Representative. (Email us your resumes at
Job Description
Elite Consulting USA is seeking a dedicated and empathetic Remote Customer Service Representative to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer service. As a Customer Service Representative, you will be responsible for managing schedules for clients and employees, ensuring all shifts are covered at least one week in advance, and updating vacation requests, call-offs, and client-requested changes. You will also ensure the scheduling portal is consistently up-to-date.
Key Responsibilities
- Act as the primary contact for clients and employees, delivering superior customer service.
- Assign clients to appropriate employees and efficiently manage schedules.
- Maintain an up-to-date list of on-call and backup staff to secure last-minute coverage.
- Communicate schedule updates and changes to employees clearly and promptly.
- Inform managers and clients of any schedule or staffing adjustments.
- Ensure all scheduled shifts are adequately staffed and completed, maintaining high client satisfaction.
- Fluent in English with strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Available to work days a week with -hour shifts (Evening and Night Shifts)
- Detail-oriented with excellent organizational skills.
- Proficient in Microsoft Word and Excel.
- Ability to multi-task in a dynamic, fast-paced environment.
- Pleasant and professional demeanor.
- competitive salary of , PKR + PKR weekly attendance bonus.
- Paid holidays.
- Eid bonuses.
- Medical allowance.
- Vacation time
- Remote Work: Enjoy the flexibility of working from anywhere, ideal for those seeking online work or remote opportunities.
- Professional Growth: We offer continuous development and career advancement opportunities.
- Supportive Environment: Join a team that values empathy and outstanding customer service.
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