Shopify Customer Service Representative

TalentPop App


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
ABOUT US: At TalentPop App, we’re more than just a remote team — we’re a people-first community that thrives on delivering exceptional customer experiences. We partner with fast-growing e-commerce brands to help them build trust and loyalty through world-class support. If you’re someone who genuinely cares about people and takes pride in every interaction, you’ll feel right at home here.

Why You’ll Love Working With Us

  • Annual performance-based salary increases
  • Paid time off to rest and recharge
  • Health and dental insurance or a health stipend for your peace of mind
  • Holiday bonuses to celebrate the wins
  • Permanent work-from-home setup so you can work from anywhere
  • Plenty of room to grow as we continue to scale and promote from within

What You’ll Do

  • Support Shopify Brands: Handle customer inquiries via email, chat, or social media with clarity, care, and professionalism.
  • Assist with Orders and More: Help customers with order updates, tracking, product questions, returns, and more.
  • Use the Right Tools: Work in platforms like Shopify, Gorgias, or Zendesk to deliver smooth and efficient service every time.

What We’re Looking For

  • Strong written and spoken English communication skills
  • At least 1 year of experience in customer service, preferably in e-commerce or with Shopify
  • Familiarity with Shopify, Gorgias, or Zendesk is a big plus
  • A friendly, problem-solving mindset and a genuine desire to help
  • Self-motivated, reliable, and able to manage multiple conversations efficiently

Tech Requirements

  • Personal computer or laptop with an i5 processor (or equivalent)
  • Stable internet connection with at least 15 Mbps upload/download speed

Sound like a fit? At TalentPop App, we value your skills, support your growth, and make sure your work truly matters. Join us and become part of a supportive, high-performing team that's redefining customer support for Shopify brands around the world.

We’re excited to meet you.

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