Shopify Customer Service Representative
TalentPop App
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote

ABOUT US: At TalentPop App, we’re more than just a remote team — we’re a people-first community that thrives on delivering exceptional customer experiences. We partner with fast-growing e-commerce brands to help them build trust and loyalty through world-class support. If you’re someone who genuinely cares about people and takes pride in every interaction, you’ll feel right at home here.
Why You’ll Love Working With Us
We’re excited to meet you.
Why You’ll Love Working With Us
- Annual performance-based salary increases
- Paid time off to rest and recharge
- Health and dental insurance or a health stipend for your peace of mind
- Holiday bonuses to celebrate the wins
- Permanent work-from-home setup so you can work from anywhere
- Plenty of room to grow as we continue to scale and promote from within
- Support Shopify Brands: Handle customer inquiries via email, chat, or social media with clarity, care, and professionalism.
- Assist with Orders and More: Help customers with order updates, tracking, product questions, returns, and more.
- Use the Right Tools: Work in platforms like Shopify, Gorgias, or Zendesk to deliver smooth and efficient service every time.
- Strong written and spoken English communication skills
- At least 1 year of experience in customer service, preferably in e-commerce or with Shopify
- Familiarity with Shopify, Gorgias, or Zendesk is a big plus
- A friendly, problem-solving mindset and a genuine desire to help
- Self-motivated, reliable, and able to manage multiple conversations efficiently
- Personal computer or laptop with an i5 processor (or equivalent)
- Stable internet connection with at least 15 Mbps upload/download speed
We’re excited to meet you.
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