Solutions Analyst

About Nakisa

Nakisa stands as a global leader in enterprise business solutions, specializing in Human Resources, Financial Management, and Real Estate. We are dedicated to delivering innovative, forward-thinking, and robust software solutions that propel business strategies forward. Trusted by numerous Fortune 1000 companies, our top-of-the-line solutions have consistently excelled in the market, underscoring our commitment to providing our clients with unparalleled experience.

Our team represents a rich tapestry of cultural and religious backgrounds, making diversity our greatest asset. Unified by our values of Fairness, Integrity, Service, and Humility, we foster an environment where unity and teamwork are our core strengths. At Nakisa, we continuously strive to ensure that these values guide our actions at every level.

As a company, we are in a phase of dynamic growth and prosperity, offering ample opportunities for those who join us on this journey to develop and thrive alongside us. If you are seeking a workplace where your contributions are valued and where you can actively participate in our pursuit of excellence, Nakisa welcomes you with open arms.

We’re recognized as one of the best Canadian employers, having been named one of Montreal’s top employers, as well as one of Canada’s best employers for recent graduates.

Our people and our culture are the key to our success. If you're looking for a workplace that embraces a hybrid work model, values your contributions, and encourages active participation in our pursuit of excellence, Nakisa warmly invites you to join us.

Description

As a Solutions Consultant at Nakisa, you will play a critical role in driving customer success and fostering strong relationships with clients. You’ll leverage your expertise to provide comprehensive solutions that maximize the value of Nakisa’s products, acting as a bridge between the technical and business aspects of our software solutions. This is a customer-facing role that requires a blend of technical acumen, strategic thinking, and strong communication skills.

Responsibilities

Client Engagement and Solution Design:

• Collaborate closely with customers to understand their business requirements and goals.
• Develop and present customized solutions that align with Nakisa’s product capabilities and customer objectives.
• Lead technical and product demonstrations, responding to complex questions and managing proof-of-concept (POC) activities.

Technical Expertise and Product Mastery:

• Deeply understand Nakisa’s suite of SaaS solutions, staying updated on new product releases, industry trends, and best practices.
• Serve as a trusted technical advisor to clients, ensuring they understand the product's capabilities and how it meets their needs.
• Facilitate technical discussions around integrations, configurations, and customizations as needed.

Strategic Value Communication:

• Translate technical features into strategic business benefits to support the customer’s long-term success with Nakisa solutions.
• Work cross-functionally with Product, Customer Success, and Sales teams to communicate insights and influence product development and roadmap decisions.

Project Support and Coordination:

• Support the implementation phase by assisting with configuration, troubleshooting, and issue resolution.
• Conduct training sessions and workshops to ensure customer teams are empowered to maximize product usage.
• Act as a primary point of contact for clients during critical phases, fostering trust and advocating for customer needs.

Continuous Improvement and Knowledge Sharing:

• Contribute to internal knowledge bases, training materials, and best practices documentation.
• Mentor junior team members and participate in internal training sessions to elevate the team's technical proficiency and customer service standards.

Qualifications:

• Bachelor’s degree in a relevant field such as Business, Computer Science, Engineering, or equivalent experience.
• 3+ years of experience in a Solutions Consulting, Technical Consulting, or similar role within SaaS, with a focus on complex enterprise solutions.
• Proficient in enterprise software solutions and comfortable with cloud-based technologies, integrations, and system architecture.
• Excellent communication, presentation, interpersonal skills.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to translate technical concepts into business value for diverse audiences.
• Prior experience in a customer-facing role, ideally within a fast-paced, high-growth SaaS company.

Good to Have:

• Experience with Nakisa’s products or similar enterprise software platforms.
• Familiarity with key industries served by Nakisa, such as finance, retail, or supply chain.
• Proficiency in English is an asset for customer engagement in bilingual markets.

We are excited to see how you can contribute to Nakisa’s continued success and innovation. If you are passionate about making a difference and ready to take on new challenges, we invite you to apply for this role. At Nakisa, we believe in fostering a supportive and engaging work environment where every team member can thrive and grow. Apply now to join our team and help shape the future of enterprise business solutions.

We look forward to reviewing your application and getting to know you better.